Refund & Cancellation Policy

1. Summary

2. Camp bookings

Deposit

A camp booking is secured with a deposit of 50% of the total. The deposit is non-refundable. It is applied in full towards the price of your stay.

The remaining 50% is due no later than 7 days before check-in. For bookings made less than 7 days before arrival it is due within 24 hours of check-in.

48-hour cooling-off

If you change your mind within 48 hours of paying the deposit and your check-in is more than 30 days away, write to us and we refund the deposit minus payment processing fees. After 48 hours the deposit is non-refundable and the options below apply.

Rescheduling

We understand that travel plans change. You may reschedule your arrival date once, free of charge, subject to room availability on your new dates, if you request the change at least 14 days before your scheduled check-in. To reschedule, send us your preferred new dates in writing.

If the dates you request are fully booked, we will offer you alternative dates. Requests made less than 14 days before check-in, and further changes after the first reschedule, are at our discretion and may not be possible.

After a reschedule your booking becomes an Open Date booking: the new dates must fall on or before 31 December 2027 and are confirmed against availability. If your new dates are in a higher-priced period, the difference is payable; if they are in a lower-priced period, your original price applies.

Transferring your booking

You may transfer a confirmed booking to another person for the same dates and room. Tell us the new guest's name and contact details in writing at least 7 days before check-in. There is no transfer fee; the new guest accepts the Camp Participation Agreement and House Rules before arrival. How you settle the money between you is your own arrangement.

Open Date bookings

If you book with our Open Date option, your deposit is held in our system until you choose your arrival date. When you are ready, tell us your preferred check-in Sunday at least 14 days in advance and we will confirm availability. If those dates are full, we offer you alternatives. The deposit remains non-refundable while it is held.

Cancellation by you

If you cancel a camp booking, the deposit is not refunded. At your request it is kept as a credit towards any future stay or service at Circus Castle for dates up to 31 December 2027, subject to availability.

Any amount you have paid above the 50% deposit is also kept as credit until 31 December 2027. If you cancel in writing at least 14 days before check-in, you may instead ask for that amount above the deposit to be refunded minus payment processing fees.

Exceptional circumstances

Serious illness, bereavement, a visa refusal or a travel ban are rare, and we treat them as such. Write to us with supporting documents and we review every case individually. Circus Castle may, at its sole discretion, offer a partial refund of the deposit in addition to the options above. This is a goodwill decision, not a right, and it does not change the terms of this policy.

Shortened stays and no-shows

If you leave early, or do not arrive on your booked dates without rescheduling in advance, the booking is treated as used and no refund is due for unused days.

3. Classes, private sessions and memberships

• Flexible Drop-in classes are booked and paid for the calendar month in which they are attended. If you give us at least 24 hours’ written notice and book classes for the following month, unused classes may be carried over to that following month.
• Adult Club Membership reserves your place in a fixed weekly schedule and is not a credit for individual classes. With at least 24 hours’ written notice, up to two make-up classes per calendar month may be arranged within the same month, subject to availability, group capacity, safety and appropriate level. A make-up class may be in a different discipline.
• Early termination of Adult Club Membership: give 30 days’ written notice. The 100,000 IDR per-class membership discount applies only when the full term is completed. If you end early, classes attended are recalculated at the standard 500,000 IDR rate and we issue a final invoice for the difference. Amounts paid in advance for classes not attended are applied to that invoice, and any remaining balance is returned.
• If we cancel a class — for example if a coach is unwell — you may take the session on another day or receive a refund for it.

4. Photoshoots

• Photoshoots are paid in advance and are non-refundable once the shoot day is confirmed.
• You may move the shoot date once, at least 48 hours before the scheduled time, subject to availability.
• Waterfall shoots depend on safe water levels and a review of your training level. If we determine the conditions are unsafe or your level is not yet suitable, we will offer you an alternative date, the rice fields location instead, or a full refund of the shoot price.
• If weather makes an outdoor shoot unsafe on the day, we reschedule it at no extra cost, or refund it in full if no alternative date works for you.

5. Cancellation by us

If we cancel a service you have paid for, or cannot provide it as agreed — including for reasons beyond our control — you may choose:

• alternative dates for the same service at no extra cost, or
• a full refund of the amount you paid for the part of the service we could not deliver.

This applies to the deposit as well: the deposit is only non-refundable where the cancellation comes from you.

6. How to request a refund

Send your request to ptcircuscastlebali@gmail.com or by WhatsApp to +62 813-2580-5152, including:

• your full name as given at booking,
• the dates and service booked,
• the payment date, amount and method,
• the reason for the request.

7. How long a refund takes

• We acknowledge every refund request within 2 business days.
• We review and decide on the request within 5 business days of receiving all the information listed above.
• Once approved, we start the refund within 3 business days.
• Card payments are refunded to the same card used for payment. After we start the refund, it typically appears on your statement within 7–14 business days, depending on your card issuer.
• Bank transfers are refunded to the originating account and typically arrive within 5–10 business days for international transfers.

Refunds are always issued to the original payment method and in the currency of the original payment. We do not refund to a different card, account or person.

8. Charges outside our control

Bank transfer fees, intermediary bank charges and currency conversion differences applied by your bank or card issuer are not refunded by us, as we do not receive them. The amount we refund is the amount we received.

9. Questions

If anything here is unclear, ask us before you pay. Email ptcircuscastlebali@gmail.com or message +62 813-2580-5152 and we will explain how the policy applies to your booking.

This policy forms part of our Terms & Conditions.